Admissions Support Specialist

2 months ago
Requisition ID
2016-2040
# of Openings
1
Position Type
Full Time
Category
Administrative Support Workers
Company
Advanced Technology Institute
Virginia Beach
VA

Overview

Advanced Technology Institute (ATI) is a privately-held student centered career institution offering Associate Degree, Diploma, and Certification in Automotive Technology, Diesel/Heavy Vehicle Technology, HVAC Technology, Maritime Welding Technology and Tractor Trailer Driving. ATI’s main campus is located in Virginia Beach, Virginia recruiting students from Maryland, Virginia, West Virginia, North Carolina, and New England. For over 37 years ATI has been helping students acquire the skills they need to achieve their goals through a hands-on learning environment and helping organizations satisfy their needs by providing qualified graduates for employment. Growth at our campuses creates the need for dynamic, caring professionals who are dedicated to making a difference in people's lives. Visit us at www.auto.edu. 


Advanced Technology Institute's  Admissions Department is seeking out-going, goal- oriented and motivated individuals to join our Admissions team. The Admissions Support Representative (“ASR”) will assist qualified prospective students in scheduling an on-campus admissions interview in an efficient, professional and supportive manner.

Responsibilities

  • Make timely initial contact with prospective students who express interest in Advanced Technology Institute or our programs. 
  • Communicate with prospective students by telephone, text messaging or e-mail to schedule appointments for on-campus visits.
  • Provide excellent customer service to prospective students through consistent and effective outreach and follow-up.
  • Maintain accurate and complete records of all contacts and activities with prospective students. 
  • Adhere to a strict code of ethics and comply with all Advanced Technology Institute policies and procedures, state and federal laws and accrediting body regulations.
  • Demonstrate knowledge of ATI programs, policies and procedures.
  • Other duties as assigned.

Qualifications

Education/Experience:

  • Bachelor’s degree preferred.
  • Experience in phone sales, including appointment setting and commitment to follow-up skills.
  • Data base entry and reporting or CRM system experience.
  • Three to five years of successful work experience in a position requiring medium to heavy customer service interaction such as a call center, hotel desk, insurance office, law office, bank teller, doctor’s office, retail floor sales, customer service desk, etc.

Skills/Abilities:

  • Ability to work flexible schedule including nights and weekends.
  • Excellent customer service skills including the ability to listen well and follow up with good questions in order to quickly understand and accurately identify the prospective student’s needs. 
  • Proven ability to excel in a high volume telephone and customer service position.
  • Excellent oral and written communication skills.
  • Effective computer skills.
  • Demonstrated ability to work effectively both independently as well as part of a team.
  • Ability to utilize professional knowledge and perspective to relate to new and prospective students, establish rapport and add to the student experience.

What does ATI have to offer?

  • Professional work environment 
  • Talented and committed co-workers 
  • An opportunity to make a difference while expanding your knowledge, skills and professional network 
  • Competitive compensation & benefits plan 

ATI is proud to be an Equal Opportunity Employer.

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