Customer Support Specialist

2 months ago
Requisition ID
2016-1441
# of Openings
1
Position Type
Full Time
Category
Office/Clerical
Company
Infotec
Virginia Beach
VA

Overview

Infotec is a recognized leader in providing world-class IT and Leadership training to the commercial, defense contractor, and military industries. Committed to providing Instructor-led, e-learning, mobile labs, classroom rentals, certification testing and technical fulfillment; Infotec's offerings include Microsoft, CISCO, wireless, Fiber Optics, CompTIA, Oracle, Security, Leadership classes and more.

Position Summary:
The Customer Support Specialist is responsible for superior first point of contact service and first impressions. The Contact Support Specialist will coordinate testing of clients and students.


Responsibilities

• Answer and direct all phone calls for both Virginia Beach and Newport News office.
• Open all testing stations and run any reports or updates as needed.
• Assist students to classrooms or to our testing facility.
• Take payments and direct them to our billing analyst to be charged.
• Update Tracking Central daily to provide each day’s testing activity.
• Handle correspondence with students and customers regarding various information via copies, printing, scanning, faxing and post mail.
• Conduct PearsonVue registrations and testing for students and walk-ins.
• Conduct Prometric registrations and testing for students and walk-ins.
• Create certificates for all classes held on and off-site.
• Provide office coverage as needed at other location.
• Maintain knowledge of new exams, testing updates, price changes in exams.
• Clean testing room and front desk area.
• File candidate testing forms.
• Greet everyone with a smile and helpful advice/assistance
• All other duties as assigned.

Qualifications

Education/Experience:


• Associate’s degree preferred.
• Previous test administration a plus!
• Experience managing multi-tasking workflows at rapid pace.
• Strong organizational skills.
• Pleasant and efficient telephone mannerism.

Skills/Abilities:


• Ability to use Training Partner program, Word, Excel, and Microsoft Outlook.
• Effective verbal and written communication skills.
• Demonstrate the ability to work effectively both independently as well as part of a team.

What does Infotec have to offer?


• Professional work environment
• Talented and committed co-workers
• Competitive compensation & benefits plan

Equal Opportunity Employer/M/F/Disability/Vet.

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